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We want you to be satisfied with your purchase experience in 52. If something isn’t quite right, we’re here to help. Please read below for details on our return and exchange process.
Reach out to us via 1. 📧fivetwo52.love@gmail.com OR 2. livechat or our website
Eligibility for Returns and Exchanges
Return Window: You may request a return or exchange within 30 days of receiving your order.
Item Condition: To be eligible for a return or exchange, items must be unused, unworn, and in their original condition, including tags and packaging.
Non-Returnable Items: Certain items cannot be returned or exchanged, including custom items, and final sale items.
How to Start a Return or Exchange
Contact Us: Reach out to our Customer Support team by email at fivetwo52.love@gmail.com or via live chat on our website.
Provide Details: Include your order number and the reason for your return or exchange. For exchanges, please let us know which item you would like instead.
Shipping Instructions: Our team will provide the return address and any additional instructions.
Return and Exchange Shipping
Return Shipping Costs: Customers are responsible for return shipping fees, except in cases where the item was incorrect or damaged upon arrival.
Exchange Shipping Costs: We offer one free exchange per order; any additional exchanges may incur shipping fees.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order details. We will arrange for a replacement or refund at no additional cost to you.
Refunds
Refund Process: Once we receive your request, we will notify you of the approval or rejection of your refund. If approved, a credit will be automatically applied to your original payment method within 5-7 business days.
Partial Refunds: In some cases, partial refunds may be granted if the item shows signs of use or is missing parts.
Returns and exchanges are typically processed within 5-10 business days once we receive the returned item.